Privacy policy

Privacy Policy — Discovery Digs

Last updated: 13/11/2025

Discovery Digs (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, submit an enquiry, or stay with us as a resident.

By using our website or providing personal information, you agree to the practices outlined in this policy.

 
1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

Full name
Email address
Phone number
Home or company address
Employer/contractor information (if relevant)
Booking or reservation details
Identification documents (if required for check-in)
Payment information (processed securely through third-party providers)
Any enquiries/messages you send through our website or contact forms

b. Information Collected Automatically

When you use our website, we may automatically collect:

IP address
Browser type, version, and device information
Pages visited and time spent on site
General location data based on your device
Cookie and tracking data (see Section 7)

c. Information from Third Parties

We may receive information from:

Booking portals
Payment processors
Property management or CRM systems
Advertising and analytics tools
 
2. How We Use Your Information

We use your information to:

Process bookings and enquiries
Communicate with you about your stay
Provide customer service and operational updates
Manage check-ins, check-outs, and resident information
Maintain safety and security across the property
Improve our website and services
Send relevant marketing communications (only with your consent)
Comply with legal, regulatory, or insurance requirements

We do not sell your data to third parties. 

3. Legal Basis for Processing

We process your personal data under:

Contractual necessity — to manage your booking, deposit, and stay
Legitimate interests — improving services, ensuring safety, preventing fraud
Consent — for marketing emails and non-essential cookies
Legal obligations — compliance with regulations, safety requirements, financial record-keeping
 
4. How We Store & Protect Your Data

We store all personal data securely using industry-standard encryption and restricted access protocols.

We take all reasonable steps to protect your data from:

Theft
Unauthorised access
Loss or misuse
Data breaches

If a breach occurs, we will notify you and relevant authorities as required by law.

 
5. Sharing Your Information

We may share your information with trusted third parties who help us operate our services, such as:

Payment processing providers
IT and website hosting providers
CRM and booking systems
Maintenance or facility service contractors
Security and safety partners
Legal or regulatory bodies (when required)

All third parties are required to keep your data secure and use it only for the intended operational purpose.

 
6. Marketing Communications

If you opt in, we may send:

Updates about availability
Promotions or discounts
News about improvements or refurbishments
Information relevant to workforce stays

You can unsubscribe anytime via the link in our emails or by contacting us.

 
7. Cookies & Tracking

Our website uses cookies to:

Ensure the website functions properly
Improve performance and user experience
Analyse website traffic
Deliver relevant advertising (if consented)

Types of cookies we may use:

Essential cookies – necessary for site function
Analytics cookies – track usage and performance
Marketing cookies – personalise ads
Preference cookies – remember your settings

You can manage or disable cookies via your browser or our cookie consent banner.

 
8. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request corrections
Request deletion (where applicable)
Restrict or object to certain processing
Transfer data to another provider
Withdraw consent for marketing or cookies

To exercise your rights, contact us at:

📧 [email protected]

📍 Discovery Digs, Alloway Pl W, A972, Dundee DD4 8UA

 
9. Data Retention

We retain your data only as long as necessary:

Booking enquiries: up to 12 months
Resident records and contracts: up to 6 years (for legal compliance)
CCTV footage: typically 30–90 days unless needed for an investigation
Marketing contact details: until you unsubscribe
 
10. CCTV & On-Site Security

Discovery Digs uses CCTV in communal and external areas to maintain safety and protect residents, visitors, and property.

Footage is stored securely and only viewed by authorised personnel or law enforcement if required.

 
11. Third-Party Links

Our website may contain links to external websites or booking pages. We are not responsible for their privacy practices and recommend reviewing their individual policies.

 
12. Policy Updates

We may update this Privacy Policy to reflect changes in operations, regulations, or best practices. Any changes will be posted on this page with a new “Last updated” date.

 
13. Contact Us

To ask questions or exercise your data rights, please contact us:

📧 [email protected]

📍 Discovery Digs, Alloway Pl W, A972, Dundee DD4 8UA